QNET expects all Independent Representatives (IRs) to uphold the principles of fairness, honesty and integrity in all their dealings and activities as IRs.
This Code of Ethics forms part of the QNET Policies & Procedures and all other regulations and agreements currently in place, which bind every IR. Any serious breach of the Code, Policies & Procedures, regulations and agreements in place will involve action(s) being taken by QNET in accordance with the QNET Policies & Procedures.
The Code of Ethics explains proper conduct of business for IRs to practice.
Additionally, QNET encourages all IRs to obtain and observe the Code of Ethics that has been provided by any DSA (Direct Selling Association) in their respective countries if and where applicable.
It is a mandatory requirement that IRs comply with the Code of Ethics at all times.
Part A - CONDUCT
1. DEALING WITH THE GENERAL PUBLIC
1.1 Contact & Communications
An IR:
| a) | will at all times, when contacting anyone either from a telephone list or by other means, respect the privacy and wishes of the person contacted; |
| b) | will never engage in objectionable or abusive conduct, unfair or aggressive conduct when contacting or dealing with any other person in relation to QNET or opportunity it provides; |
| c) | will offer the opportunities of, and association with QNET, on its merits without exaggeration, concealment, curiosity or misrepresentation; |
| d) | will ensure they maintain their personal presentation in dress, language and documentation to the highest possible standard; |
| e) | Will observe the provisions of the law and good manners regarding times and days when making the call and appointments. |
1.2 Presenting Opportunity
An IR presenting the Business Plan at any time, conducting a Training Event or Seminar or QNET IR Meeting will:
| a) | not falsely represent to any person any details regarding the financial rewards available under the QNET Plan; |
| b) | not make any false or misleading representations about the features of QNET’s products, services and programmes, including as to their standard, quality, value, characteristics, accessories, uses for a particular purpose, merchantability or benefits; |
| c) | not make any false or misleading representations about the price of QNET products or services; |
| d) | not engage in conduct that is liable to mislead anyone as to the nature, manufacturing process, characteristics, suitability for purpose or quality of any QNET products or services; |
| e) | not make any false or misleading representations concerning the need by anyone for goods or services; |
| f) | make it thoroughly clear to any person to whom the IR discusses the opportunity that financial rewards to IRs are based on an IR’s individual performance; |
| g) | use official literature as approved by QNET including forms, scripts and other tools. |
1.3 Conducting Business
An IR must not at any time:
| a) | take advantage of another person's disabilities or weaknesses, such as illness, age, infirmity, lack of education or unfamiliarity with language; |
| b) | actively solicit or demand orders for QNET products by anything other than an offer to collate any order an IR wishes to make, including by the use of physical force, undue harassment or coercion; |
| c) | refuse to identify themselves when requested to do so. |
1.4 Explaining the Business Plan
When presenting or discussing the QNET Business Plan and the Benefits which might be available, an IR must generally rely for reference on QNET literature and observe the following regarding the contents of the Business Plan:
| a) | if predictions as to profitability are made, they should reflect what an average person carrying on the Business would achieve under normal circumstances; |
| b) | if any estimates of profits are made, the assumptions on which they are based should be clearly stated; |
| c) | where there is no previous experience on which to base expectations as to profitability, this should be stated when making the representation. |
When presenting or discussing the QNET Business Plan, an IR must not make false representations concerning:
| a) | any risks likely to be associated with carrying on the Business; |
| b) | the amount of time the average person would have to devote to carrying on the Business; |
| c) | the annual expenditure and the annual gross income which the average person carrying on the Business might expect and the method of calculating those figures. |
Part B - OBLIGATIONS
2. GENERAL OBLIGATIONS
2.1 Authorisation Limit
Authorisation of an IR is limited. They shall refer any matter pertaining to QNET to the designated Company Representative. An IR shall not interfere in any decision making process without prior written approval from the Company Representative.
2.2 Poaching Independent Representatives
QNET does not condone the intentional poaching of other competitors’ IRs or IRs from another line of referralship within the QNET Business.
3. USE OF QNET PROPERTY
As trademarks, logos and service marks are registered and owned by QNET and/or its affiliates, all written materials are the copyright of QNET. The use of trademarks, logos or service marks or the publication of copyright materials may only be undertaken with the written authorisation from QNET and not otherwise.
4. PRODUCT CLAIMS
QNET publishes detailed data about its products which is verifiable, accurate and complete. An IR must not make claims about any QNET products or services unless they are sourced from appropriate official QNET literature and accurately reflect the information contained in the appropriate literature.